Structure and Pay Levels of Family Assistants in the National Collective Labor Agreement (CCNL)
The domestic sector is structured into a precise framework for family assistants, divided into four main levels, each associated with specific work responsibilities and two pay parameters, one of which is defined as "super".
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Level A includes roles such as cleaning and laundry staff, kitchen support, and other non-caregiving duties, performed under the direct supervision of the employer. Level B goes beyond executive skills, encompassing more varied and multifunctional roles like general house helpers and home caretakers.
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Level C recognizes professionals with specialized knowledge, such as cooks, while Level D and D super are reserved for roles of high responsibility and expertise, including the administration of family assets and educational management.
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Each level reflects the increasing autonomy and skills required, ensuring a fair and proportional pay system for the various tasks and responsibilities within the family context.
Art.9 Workers Classification
1. Family assistants are classified into four levels, each of which corresponds to two remuneration parameters, the higher of which is defined as โsuperโ:
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Level A
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Belonging to this level are family assistants, not assigned to the care of people, who perform their duties with competence, related to the indicated job profiles, at an executive level and under the direct control of the employer.
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Profiles:
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a) Cleaning staff. Exclusively performs tasks related to house cleaning;
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b) Laundry staff. Exclusively performs tasks related to laundry;
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c) Kitchen assistant. Performs exclusively support tasks to the cook;
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d) Stableman. Performs normal stable cleaning and generic care of the horse(s);
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e) Pet assistant. Exclusively performs tasks of domestic animal care;
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f) Cleaners and waterers of green areas;
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g) Common laborer. Exclusively performs manual, laborious tasks, both for major cleanings and in the context of small maintenance interventions.
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Level A super
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Profiles:
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a) Companion. Exclusively performs tasks of mere company to self-sufficient adults, without performing any other work service;
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Level B
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Belonging to this level are family assistants who perform their duties with specific competence, albeit at the executive level.
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Profiles:
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a) General multifunctional household collaborator. Performs multiple tasks related to the normal course of family life, performing, interchangeably, duties of cleaning and tidying the house, kitchen work, laundry, pet care, as well as other tasks within the level of belonging;
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b) Private residence caretaker. Performs duties of overseeing the employer's residence and its relevant areas, as well as, if provided with housing on the property, custodial tasks;
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c) Ironing staff. Performs tasks related to ironing;
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d) Waiter. Performs table and room service;
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e) Gardener. Attends to the care of green areas and related maintenance interventions;
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f) Qualified worker. Performs manual tasks in the context of maintenance interventions, even complex ones;
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g) Driver. Performs tasks of driving vehicles used for the transport of people and household goods, also carrying out related ordinary maintenance and cleaning;
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h) Staff for room tidying and breakfast service also for guests of the employer. Performs regular duties expected of the general multifunctional assistant, in addition to dealing with room arrangement and breakfast table service for the employer's guests.
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Level B super
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Profile:
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a) Family assistant assisting self-sufficient people, including, if requested, activities related to dietary needs and house cleaning where the assisted live;
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b) Family assistant assisting children (babysitter), including, if requested, activities related to dietary needs and house cleaning where the assisted live.
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Level C
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Belonging to this level are family assistants who, possessing specific theoretical and technical base knowledge related to the assigned tasks, operate with full autonomy and responsibility.
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Profile:
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a) Cook. Performs duties of meal preparation and related kitchen tasks, as well as procuring raw materials.
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Level C super
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Profile:
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a) Family assistant assisting non-self-sufficient (untrained) people, including, if requested, activities related to dietary needs and house cleaning where the assisted live.
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Level D
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Belonging to this level are family assistants who, possessing the necessary professional requirements, hold specific job positions characterized by responsibility, decision-making autonomy, and/or coordination.
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Profiles:
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a) Family wealth manager. Performs tasks related to family wealth administration;
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b) Butler. Performs management and coordination tasks related to all needs connected to family life services;
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c) Housekeeper. Performs coordination tasks related to room service, ironing, laundry, wardrobe, and similar activities;
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d) Head cook. Performs management and coordination tasks related to all needs connected to food preparation and, in general, kitchen and pantry duties;
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e) Head gardener. Performs management and coordination tasks related to all needs connected to the care of green areas and related maintenance interventions;
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f) Educator. Performs tasks of educating and/or teaching family members.
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Level D super
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Profiles:
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a) Family assistant assisting non-self-sufficient (trained) people, including, if requested, activities related to dietary needs and house cleaning where the assisted live;
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b) House director. Performs management and coordination tasks related to all needs connected to the running of the house;
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c) Trained family assistant educator. A worker who, as part of educational and rehabilitative projects developed by professionals identified by the employer, carries out specific interventions aimed at facilitating the insertion or reinsertion into social relationships in autonomy for persons in difficulty due to mental disability or learning or relational disorders.
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Minutes notes:
1. The worker assigned to performing mixed duties is entitled to classification in the level corresponding to the predominant duties.
2. A self-sufficient person is understood to be someone capable of performing the most important activities related to personal care and social life.
3. Training for personnel assisting non-self-sufficient people, when required for qualification attribution, is considered achieved when the worker holds a diploma in the specific field relating to their duties, obtained in Italy or abroad, provided it is equivalent, even with training courses having the minimum duration prescribed by regional legislation and, in any case, not less than 500 hours.
4. For entitlement to classification in Level D Super, it is the worker's responsibility to communicate in writing to the employer the attainment, even during the course of employment, of said diploma and to provide a copy.
5. The signatory parties, regarding profile c) <> in Level D Super, clarify that for the indicated profile, it is not intended as the professional figure of the educator as governed by the so-called <> (art. 1, paragraphs 594 et seq., L. no. 205 of 2017).
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Respuestas a preguntas comunes
Frequently asked questions
In the Level A of the domestic CCNL, the work profiles of family assistants who are not responsible for assisting people and who perform their duties at an executive level under the direct control of the employer are included. These include: cleaning staff, laundry staff, kitchen assistant, stable worker, pet assistant, cleaning and watering staff for green areas, and general laborer.
Family assistant caring for self-sufficient individuals" refers to workers who provide support to people capable of performing most daily activities but who may require companionship or help with some household tasks. This role is included in levels A Super and B Super. In contrast, "Family assistant caring for non-self-sufficient individuals" pertains to workers who assist people unable to independently perform key daily activities due to physical or mental limitations. This role is categorized under levels C Super and D Super, depending on whether the worker is trained or not.
For a worker performing mixed tasks, the classification level is determined based on the predominant tasks they carry out. This means that if a worker performs various activities across different levels, they will be classified at the level corresponding to the tasks that constitute the majority of their work, ensuring that their classification accurately reflects the type of work they primarily perform.
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